Refund policy

Return Policy

At Velora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.

  • The product must be unused, in its original packaging, and in the same condition as when you received it.

  • Proof of purchase is required.

Non-Returnable Items

Certain items are non-returnable:

  • Items marked as final sale.

  • Damaged items not due to shipping.

Return Process

To initiate a return, please follow these steps:

  1. Email us at [insert contact email] with your order number and reason for return.

  2. We will provide you with a Return Merchandise Authorization (RMA) number.

  3. Clearly label your return package with the RMA number and send it to: (RETURN ADDRESS HERE)

Refunds

  • Once we receive your returned item and verify its condition, we will process your refund.

  • Refunds will be issued to the original payment method within 7-10 business days.

Exchanges

  • If you need to exchange an item, please follow the same process as above. Once the returned item is received, we will process your exchange.

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

If you have any questions about our return policy, please don’t hesitate to reach out to us at [velorapeoplehelp@gmail.com].